On an average, sales teams take 42 hours to Call back a new lead.
A lead may get lost if not contacted within 5 minutes. So, you'd better...
Dramatically increase you conversion rates by being the first to make contact.
Most company sales reps make 1.3 call attempts before giving up and moving on to the next lead.
Following up with customer on the scheduled call back time is a key factor to conversion.
Attempting to dial customer number using multiple operators simultaneously enhances the chances of connectivity and also improves the speed of connectivity.
AI understands the different parameters that are available with a lead and matches the lead params to call params and understands when to dial a lead, how many times to attempt a lead, what time of day to attempt a call and which operator route/Caller ID should be used, etc to ensure the best connectivity.
Sending SMS to customers who don't pickup calls can be a good practice. It can help them recall the context of your attempt to reach them over phone.
“Waybeo's intelligent autodialer not only helped us improve contactability, but also improve conversions by 25%. Waybeo's dialer dramatically improved agent productivity by reducing the time spent on attempting calls. We're surprised by the results”
“Waybeo's Call Tracking coupled with Speech Analytics helped us understand not just the channels driving inbound calls to our dealer networks, but also uncover spoke keywords such as Car Names, Variants and more that can provide meaningful insights for better decision making”
“We always wanted to track our call conversion like the global marketing team but we couldn't find the right partner before. Implementing Waybeo at Rentokil PCI was one of the wisest decisions of our marketing department. It gave us clear visibility of the data to improve the conversion”
“Waybeo PRESS-1 CAMPAIGNS helped us to reach potential customers for top up loan offers which resulted in positive interest generation and conversion”
“We were aware that smartphones were a high performing, yet underutilized channel when it comes to Lead Generation. Our online program - where we leverage Waybeo’s expertise in cloud telephony - has been a landmark initiative for Bridgestone”